We are providing After Sales Services to our customer as under:
For Customer satisfaction
To develop healthy relationship
And to run our business smoothly within healthy business environment
After Sales Service Policy as under:-
Repair services are available, free of charge within the warranty period. After-sales service with fast response will maintain our close business relationship. We hope to have continued and repetitive business with our clients.
We provide 1 or 3 years warranty for all of our products, depending on the requirement from customers and product range.
After Sales Services does not cover:
Improper use of the application not in accordance with instructions provided with the products caused the damages or defects of products or parts.
Improper installation, de-installation and modification by an unauthorized service person caused the damages and defects of products or parts.
Damage and defect of products due to personal or carelessness of customers.
The damages and defects caused by nature calamity (acts of God) as earth quake, fire ruin and war.etc which canít be controlled by neither VINCENT SOLAR ENERGY nor customers .